Job Summary:

We are seeking a detail-oriented and creative App Content Specialist to join our team. The successful candidate will create, edit, organize, publish, and maintain engaging content for mobile applications and related digital platforms. This role requires strong writing and editing skills, content management experience, attention to detail, knowledge of user experience principles, and the ability to collaborate effectively with Product, Marketing, Design, Technology, and Customer Support teams.

Key Responsibilities

• App Content Creation: Write, edit, and adapt clear, concise, and engaging content for mobile app screens, onboarding flows, notifications, in-app messages, help content, and promotional experiences.

• Content Management: Create, update, organize, and publish app content through approved content management systems, publishing tools, and digital platforms.

• Content Strategy: Support app content strategies that align with brand standards, product goals, user needs, marketing campaigns, and customer experience objectives.

• User Experience Writing: Develop effective microcopy for buttons, labels, menus, forms, error messages, confirmations, empty states, tooltips, and other user interface elements.

• Content Editing and Proofreading: Review content for grammar, spelling, clarity, tone, consistency, accuracy, accessibility, and compliance with established editorial guidelines.

• Content Updates: Maintain accurate and current app content, including product information, service details, pricing, promotions, policies, FAQs, and support instructions.

• Push Notifications and In-App Messaging: Create and coordinate push notifications, banners, alerts, pop-ups, and in-app messages that encourage engagement while providing relevant and timely information.

• Campaign Support: Develop app content for product launches, seasonal promotions, marketing campaigns, feature releases, customer communications, and business initiatives.

• Content Localization: Coordinate content localization, translation, transcreation, and regional adaptation to support users across different markets and languages.

• Content Quality Assurance: Review content in staging and production environments, verify links and formatting, identify inconsistencies, and support app content testing before publication.

• App Store Content: Prepare and maintain app store descriptions, release notes, screenshots, feature highlights, keywords, and other app marketplace content as required.

• Search and Discoverability: Apply content SEO and app store optimization principles to improve content visibility, search performance, user engagement, and app discovery.

• Content Accessibility: Create content that supports accessibility best practices, inclusive language, readability, plain-language standards, and a positive experience for diverse users.

• Cross-Functional Collaboration: Work closely with Product, UX/UI Design, Marketing, Engineering, Legal, Compliance, Customer Support, and other teams to deliver accurate and effective app content.

• Content Governance: Follow content standards, approval workflows, publishing procedures, brand guidelines, data privacy requirements, and applicable legal and regulatory requirements.

• Content Performance: Monitor content engagement, conversion, completion, click-through, retention, and other relevant metrics to identify opportunities for improvement.

• Continuous Improvement: Use user feedback, analytics, usability research, A/B testing, and performance insights to improve app content and the overall digital experience.

• Documentation: Maintain content inventories, editorial guidelines, release documentation, content calendars, terminology lists, and revision records.

Skills and Qualifications

• Experience: Previous experience in app content, UX writing, content strategy, copywriting, digital publishing, technical writing, content marketing, or a related field is preferred.

• Education: A bachelor's degree in communications, English, journalism, marketing, user experience, digital media, or a related discipline is preferred.

• Writing and Editing: Excellent writing, editing, proofreading, grammar, and storytelling skills, with the ability to communicate complex information clearly and concisely.

• UX Content: Understanding of user experience writing, information architecture, content design, usability principles, user journeys, and mobile interface conventions.

• Brand Voice: Ability to apply brand voice, tone, terminology, messaging frameworks, and editorial standards consistently across app experiences.

• Content Management Systems: Experience using content management systems, mobile publishing platforms, workflow tools, or similar digital content technologies.

• Research and Analytics: Ability to use user feedback, content metrics, product analytics, search data, and testing results to inform content decisions.

• Attention to Detail: Strong attention to detail with the ability to identify content errors, inconsistencies, broken links, formatting issues, and outdated information.

• Collaboration: Ability to work effectively with cross-functional teams, manage stakeholder feedback, communicate recommendations, and meet project deadlines.

• Organization: Ability to manage multiple content projects, priorities, reviews, approvals, publishing schedules, and product release timelines.

• Accessibility and Inclusion: Knowledge of plain language, inclusive content practices, accessibility standards, and content requirements for diverse audiences.

• Technical Skills: Basic understanding of mobile applications, responsive digital experiences, HTML, spreadsheets, project management tools, and collaboration platforms is preferred.

• App Store Optimization: Familiarity with app store listings, release notes, app metadata, keyword optimization, and mobile app discoverability is preferred.

• Language Skills: Excellent written and verbal English communication skills are required. Additional language skills are a plus for supporting localized app experiences.

• Adaptability: Ability to work in a fast-paced environment, respond to changing product requirements, and learn new tools, platforms, and content processes.

Working Environment and Benefits

• Digital Product Team: Join a collaborative team focused on creating clear, useful, and engaging mobile app experiences.

• Professional Development: Access opportunities to strengthen UX writing, content strategy, product knowledge, analytics, accessibility, and digital publishing skills.

• Cross-Functional Exposure: Collaborate with Product, Design, Engineering, Marketing, Legal, Compliance, and Customer Support teams on meaningful digital initiatives.

• Innovation and Testing: Contribute to user research, experimentation, content optimization, and continuous improvement of mobile app experiences.

• Inclusive Workplace: Work in an environment that values diverse perspectives, clear communication, accessibility, and customer-centered content.

We are committed to providing an inclusive workplace and welcome applications from candidates of all backgrounds. Reasonable accommodations are available during the recruitment process upon request.