We are seeking a motivated and customer-focused Salesperson to join our Madinah team. This role will drive in-store and field sales, build strong customer relationships, and contribute to revenue targets through consultative selling and excellent service. The ideal candidate is proactive, results-driven, and able to represent the company professionally while delivering a seamless customer experience.

Core Accountabilities:

1. Sales & Customer Engagement:

   • Actively engage with customers to understand needs, recommend suitable products or services, and close sales to achieve or exceed targets.

   • Provide outstanding customer service, respond to inquiries, and resolve issues quickly to ensure high satisfaction and repeat business.

   • Demonstrate product features and benefits clearly, tailoring explanations to customer preferences and use cases.

2. Territory & Account Management:

   • Manage assigned store or territory accounts, keep customer relationship records up to date, and develop a pipeline of new opportunities.

   • Conduct regular follow-ups with prospects and existing customers to nurture relationships and drive repeat purchases.

   • Coordinate with internal teams to fulfill orders, manage inventory levels, and ensure timely delivery where applicable.

3. Performance Measurement & Reporting:

   • Meet or exceed individual and team sales KPIs, including revenue, conversion rate, and average transaction value.

   • Log daily sales activities, customer interactions, and pipeline updates in the company CRM or reporting tools.

   • Provide regular updates to sales leadership highlighting wins, challenges, and opportunities for improvement.

4. Product & Market Knowledge:

   • Maintain thorough knowledge of product ranges, promotions, and the competitive landscape to communicate value effectively.

   • Share customer feedback and market insights to support merchandising, product development, and marketing efforts.

   • Participate in product training and development sessions to continually improve sales skills and product expertise.

5. Compliance & Brand Representation:

   • Follow company policies, pricing guidelines, and legal/regulatory requirements in all sales activities.

   • Represent the brand professionally at all times, maintaining store standards, merchandising presentation, and a customer-first demeanor.

   • Ensure accurate handling of cash, POS transactions, and documentation in line with company procedures.

Ideal Candidate Profile:

Experience:

• 1+ years of sales experience in retail, field sales, or customer-facing roles; experience in Madinah or nearby markets is a plus.

• Proven track record of meeting sales targets and delivering excellent customer service.

• Familiarity with CRM systems and point-of-sale terminals is preferred.

Core Competencies:

• Customer Focus: Strong interpersonal skills with the ability to build rapport and trust with diverse customers.

• Sales Orientation: Goal-driven with solid negotiation and closing abilities.

• Communication: Clear verbal communication skills in English; Arabic proficiency preferred.

• Organization: Ability to manage time, follow up on leads, and maintain accurate records.

• Adaptability: Comfortable working in a fast-paced environment and adjusting to changing priorities.

Personal Attributes:

• Professional, dependable, and customer-oriented with a positive attitude.

• Collaborative team member who works effectively with colleagues across stores and functions.

• Respectful and culturally aware, able to engage with Madinah’s diverse customer base.

• Detail-oriented and trustworthy, committed to upholding company standards and protecting customer data.

Join our Madinah sales team to grow your sales career, build meaningful customer relationships, and contribute to a high-performing retail environment.