Job Purpose

Represent the company in Hafer Albatin by driving sales, building lasting customer relationships, and achieving revenue targets. This role is responsible for delivering excellent customer service, promoting products, and supporting store operations to maximize customer satisfaction and store performance.

Key Responsibilities

• Greet customers, assess their needs, and recommend products and solutions that meet their requirements.

• Achieve individual and store sales targets through proactive selling, cross-selling, and upselling techniques.

• Maintain deep product knowledge to effectively explain features, benefits, and usage to customers.

• Process sales transactions accurately using the point-of-sale system, handle cash and card payments, and complete necessary documentation.

• Support merchandising activities including product displays, shelf replenishment, and maintaining visual standards in the store.

• Follow up with customers to ensure satisfaction, address inquiries, and resolve complaints or escalate when necessary.

• Participate in stock counts, assist with inventory management, and report discrepancies to store management.

• Collaborate with the store team to support promotions, events, and peak trading periods to ensure excellent customer service and operational readiness.

• Maintain up-to-date knowledge of store policies, promotions, and procedures to ensure consistent service delivery and compliance.

Qualifications & Experience

• High school diploma or equivalent; college coursework or diploma in business, retail, or related field is a plus.

• 1–3 years of experience in retail sales, customer service, or a related front-line role preferred.

• Proven track record of meeting or exceeding sales targets and delivering strong customer service.

• Basic numeracy and comfort handling cash transactions and point-of-sale systems.

• Legal authorization to work in the designated country and ability to be based in Hafer Albatin as required.

Required Skills

• Excellent communication and interpersonal skills with the ability to engage customers and build rapport.

• Strong selling and negotiation abilities with a customer-focused mindset.

• Organizational skills to manage multiple customers and tasks in a busy retail environment.

• Attention to detail to ensure accurate transactions, stock handling, and adherence to store standards.

• Ability to work effectively as part of a team and independently when required.

• Flexibility to support shift work, weekends, and peak retail periods as needed.

Personal Attributes

• Customer-oriented, friendly, and professional demeanor.

• Motivated, resilient, and results-driven with a positive attitude.

• Reliable, punctual, and able to maintain confidentiality and integrity in all interactions.

Our company is committed to creating an inclusive workplace. We welcome applications from all qualified candidates and will provide reasonable accommodations during the recruitment process upon request.