Job Summary

We are seeking a motivated and experienced store manager to lead our Abha branch. The role is responsible for driving store performance, delivering excellent customer experiences, managing store operations, and developing the team to meet sales and profitability targets. The ideal candidate is customer-focused, results-driven, and able to manage people and processes while collaborating with regional teams to support business growth in Abha.

Key Responsibilities:

• Lead daily store operations to ensure a smooth, safe, and efficient shopping environment, including opening/closing procedures, cash handling, and loss prevention.

• Drive sales and profitability by setting clear targets, coaching the team on selling techniques, monitoring KPIs, and implementing action plans to meet objectives.

• Recruit, train, motivate, and develop store staff; manage schedules, performance reviews, and conduct regular team meetings to maintain engagement and accountability.

• Provide exceptional customer service by resolving escalated issues, maintaining service standards, and ensuring a positive and inclusive experience for all customers.

• Manage inventory, stock replenishment, visual merchandising, and promotional displays to maximize sell-through and minimize shrinkage.

• Oversee accurate transaction processing, cash reconciliations, and coordination with logistics to ensure timely deliveries and correct stock levels.

• Analyze sales data, customer feedback, and market trends to identify opportunities for improvement and collaborate with regional teams on local initiatives.

• Ensure compliance with company policies, safety procedures, and local regulations; promote ethical practices and a respectful workplace culture.

• Maintain product knowledge and train staff on features, pricing, and promotions to support informed customer interactions and upselling.

• Record and report store performance, staffing, and operational issues to the regional manager; implement corrective actions as needed.

Required Qualifications:

• High school diploma or equivalent; bachelor’s degree in Business, Retail Management, or a related field is a plus, or equivalent practical experience in retail management.

• Minimum 2+ years of supervisory or managerial experience in retail, hospitality, or related customer-facing environments.

• Proven track record of meeting sales targets, managing budgets, and improving store performance.

• Experience with POS systems, cash handling, and basic financial reconciliations.

• Familiarity with inventory management, visual merchandising, and loss prevention practices.

• Legal right to work in Saudi Arabia and willingness to be based in Abha; ability to travel locally as required.

Required Skills:

• Strong leadership and people-management skills with the ability to coach, motivate, and develop a diverse team.

• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to resolve escalated situations professionally.

• Analytical mindset with strong organizational skills, time management, and the ability to prioritize tasks in a fast-paced retail environment.

• Problem-solving ability and resilience when addressing operational challenges or staffing issues.

• Basic digital literacy, including proficiency with POS, inventory systems, and common business apps for reporting and communication.

• Fluency in Arabic and working proficiency in English are an advantage.

Our company is committed to creating an inclusive workplace. We welcome applications from all qualified candidates and will provide reasonable accommodations during the recruitment process upon request.