Nice one, a leading innovator in digital retail and e-commerce, is seeking a strategic and results-oriented leader to join our operations as an Area Manager. If you are passionate about driving operational excellence, leading high-performing teams, and delivering exceptional customer experiences, this is your opportunity to play a pivotal role in our company’s rapid growth. Bring your leadership skills, analytical mindset, and dedication to continuous improvement to a vibrant environment where your impact will shape Nice one’s success across multiple regions.

Key Responsibilities – Area Management, Team Leadership, and Operational Excellence

• Operational Oversight: Lead the daily operations of multiple retail and e-commerce hubs, ensuring seamless execution of all processes from inventory management to customer fulfillment.
• Team Leadership: Recruit, mentor, and develop site leaders and team members, fostering a collaborative, inclusive, and high-performance culture across assigned areas.
• Performance Monitoring: Set, track, and analyze KPIs for sites within your region, identifying opportunities for efficiency, cost savings, and service improvements.
• Process Improvement: Drive continuous improvement initiatives to optimize workflows and enhance customer satisfaction, leveraging data and best practices to solve complex challenges.
• Customer Focus: Ensure outstanding customer experiences across all touchpoints by monitoring service levels, responding to escalations, and implementing corrective actions as needed.
• Cross-Functional Collaboration: Work closely with logistics, sales, customer service, and technology teams to ensure aligned execution of company objectives and new project rollouts.
• Compliance and Safety: Uphold high standards of operational compliance, safety, and regulatory adherence at all times within your assigned area.
• Reporting: Prepare and present regular reports, insights, and recommendations to senior management to inform strategic decisions and support business growth.

Required Skills and Qualifications – Leadership, Operations, and Strategic Management

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field; a master’s degree is a plus.
• 3+ years of experience in area or multi-site management within retail, e-commerce, or logistics environments.
• Proven track record of developing and leading diverse teams to achieve operational goals in dynamic, fast-paced settings.
• Strong analytical, organizational, and decision-making skills, with the ability to interpret data and implement effective solutions.
• Excellent communication and interpersonal skills in English; Arabic proficiency is an advantage.
• Proficiency with digital tools, reporting software, and operational systems relevant to e-commerce and retail management.
• Demonstrated commitment to fostering a diverse, equitable, and respectful workplace culture.

Core Competencies – Team Building, Problem Solving, and Execution

• Strategic thinker with strong business acumen and a results-driven approach.
• Ability to inspire trust, empower others, and encourage innovation within cross-functional teams.
• High attention to detail, integrity, and commitment to quality in all aspects of area management.
• Resilient and adaptable; skilled at managing change and prioritizing resources.
• Dedication to upholding Nice one’s standards of diversity, inclusion, and gender equality.

What Nice one Offers – Build Your Leadership Career in E-Commerce

• A vibrant, growth-oriented environment that celebrates achievement, learning, and teamwork.
• Opportunities for rapid advancement and leadership development in an expanding digital retail company.
• Ongoing training, coaching, and the chance to shape scalable operational strategies.
• Flexible work arrangements and support for work–life balance.
• Recognition and rewards for outstanding performance and innovation.

How to Apply – Become an Area Manager at Nice one

If you are a driven leader ready to make an impact across diverse teams and regions in the e-commerce industry, we want to hear from you. Nice one is committed to building an inclusive, gender-neutral workplace and welcomes candidates of all backgrounds. Submit your resume today and take the next step in your career as our next Area Manager—help us redefine operational excellence in digital retail!