Nice one, a leading innovator in digital retail and e-commerce, is seeking a dedicated and customer-focused professional to join our support team as a Customer Service Representative. If you excel at building positive connections, thrive in fast-paced digital environments, and have a passion for delivering outstanding support, this is your opportunity to make a difference at one of the region’s most ambitious online retailers. Bring your service skills, problem-solving mindset, and collaborative spirit to a vibrant company where your contributions will drive customer satisfaction and loyalty.

Key Responsibilities – Customer Service, Support Operations, and Digital Experience

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and other digital platforms, ensuring an excellent experience with every interaction.
• Problem Resolution: Efficiently resolve customer issues including order status, returns, delivery inquiries, and product information while maintaining an empathetic approach.
• Knowledge Sharing: Stay up-to-date with Nice one’s latest products, promotions, and policies to provide accurate answers and helpful recommendations that enhance the customer experience.
• Order Support: Manage, track, and update customer orders using our e-commerce and CRM systems, ensuring accuracy, timeliness, and clear communication throughout the process.
• Feedback Collection: Capture valuable customer insights, feedback, and pain points, sharing them with relevant teams to support continuous improvement in our products and services.
• Team Collaboration: Partner with sales, logistics, and technical teams to ensure a seamless customer journey and resolve more complex inquiries effectively.
• Reporting: Record and track common customer issues, call trends, and resolutions for ongoing analysis and service optimization.

Required Skills and Qualifications – Customer Support, Digital Tools, and Communication

• High school diploma or equivalent required; post-secondary education in Business, Communication, or a related field is a plus.
• Proven experience in customer service, client support, or call center environments, ideally within e-commerce or retail sectors.
• Excellent written and verbal communication skills in both Arabic and English, supporting effective interaction with diverse customers.
• Comfortable with digital platforms, customer relationship management (CRM) systems, and online order management tools.
• Strong problem-solving abilities, with a proactive, solutions-driven attitude.
• Organized, attentive to detail, and able to prioritize tasks in a fast-paced, dynamic support environment.
• Team-oriented, respectful, and committed to promoting an inclusive and equitable workplace.

Core Competencies – Customer Service Excellence and E-Commerce Support

• Passion for delivering high-quality customer experiences and resolving issues efficiently.
• Adaptability to shifting digital trends and evolving customer expectations.
• Professionalism, ethical standards, and a strong customer-first mindset in every interaction.
• Cultural sensitivity, respect, and dedication to fair treatment for all customers and colleagues.
• Commitment to upholding a diverse, gender-neutral, and supportive team culture where everyone succeeds.

What Nice one Offers – Grow Your Customer Service Career

• A dynamic and welcoming team culture that rewards collaboration, learning, and initiative.
• Clear pathways for advancement within the exciting digital retail and e-commerce industry.
• Ongoing professional development, mentoring, and customer service training to boost your expertise.
• Opportunities to showcase your talent and progress in line with your achievements and goals.
• Flexible work arrangements that promote work–life balance and accommodate personal needs.

How to Apply – Start Your Customer Support Journey with Nice one

If you are enthusiastic about supporting customers and eager to play a key role in a leading e-commerce company, we want to hear from you. Nice one celebrates diversity and invites candidates of all genders, backgrounds, and identities to join our inclusive team. Submit your resume today and launch your career as our next Customer Service Representative—help us deliver exceptional digital experiences across the region!