Niceone, a forefront leader in e-commerce innovation, is committed to delivering outstanding customer experiences throughout our digital marketplace journey. We are thrilled to introduce a new opportunity for early-career professionals to become a Tamheer Customer Care Coordinator. This position is perfect for individuals who are passionate about customer service excellence, effective communication, and continuous process improvement within a dynamic, expanding e-commerce company. Join Niceone and shape memorable interactions that advance our brand’s commitment to customer satisfaction and operational excellence.

Key Responsibilities – Customer Care Excellence, Issue Resolution, and Customer Experience

• Customer Support: Respond promptly and professionally to customer inquiries through various channels including email, chat, and phone, ensuring a positive interaction every time.
• Issue Resolution: Identify, investigate, and resolve customer concerns, order issues, or service requests by collaborating with internal departments such as logistics, sales, and product teams.
• Service Quality Monitoring: Track and document customer feedback, escalation reasons, and recurring themes to contribute to ongoing service improvements and meet customer satisfaction goals.
• Knowledgebase Maintenance: Assist in maintaining and updating the customer care knowledgebase and frequently asked questions to enhance first-contact resolution rates.
• Process Compliance: Follow company customer care procedures and privacy guidelines to handle all customer data with integrity, confidentiality, and in compliance with relevant regulations.
• Reporting: Prepare regular summaries of customer service metrics, trends, and improvement suggestions for team leads and management review.
• Cross-functional Collaboration: Work closely with data entry, logistics, and marketing teams to ensure seamless communication and timely resolution of customer-related queries.
• Continuous Improvement: Identify gaps in current service processes and actively suggest enhancements to increase quality, efficiency, and overall customer experience.

Required Skills and Qualifications – Customer Service, Communication, and Problem Solving

• Bachelor’s degree or diploma in Business Administration, Communications, Marketing, or a related field.
• Strong verbal and written communication skills in English; Arabic proficiency is an advantage.
• Proven customer-centric mindset and a genuine interest in helping others solve their challenges.
• Basic analytical ability to understand customer trends and provide actionable insights.
• Organizational and multitasking abilities to manage competing priorities effectively in a high-volume environment.
• Proficiency with Microsoft Office applications (including Excel, Outlook, and Word), and an ability to learn new customer care platforms quickly.
• Attention to detail and commitment to upholding high standards of professionalism and process integrity.
• Eligible for the Tamheer program as per Labor Laws in Saudi Arabia.

Core Competencies – Successful Customer Care at Niceone

• Empathy, patience, and active listening skills in customer interactions.
• Adaptability and willingness to learn new digital tools and service techniques.
• Problem-solving initiative and accountability in addressing issues.
• Reliability, punctuality, and consistency in meeting performance goals.
• Collaboration and respect for diversity and inclusivity in every professional relationship.
• Open-mindedness to feedback and dedication to continuous personal and team growth.

What Niceone Offers – Develop Your Customer Care Career

• A collaborative and inclusive workplace dedicated to your personal and professional development.
• Hands-on experience and mentorship from experienced professionals in customer service, operations, and e-commerce management.
• Exposure to the latest technologies and best practices in digital customer experience.
• Opportunities for full-time employment based on your performance and demonstrated potential.
• Flexible work arrangements to promote balance, wellness, and productivity.

How to Apply – Start Your Tamheer Journey with Customer Care at Niceone

If you are ready to deliver exceptional customer experiences and help grow one of the most innovative e-commerce companies, we invite you to apply for the Tamheer Customer Care Coordinator role at Niceone. We strongly encourage candidates of all genders, backgrounds, and experiences to submit their applications. Join us and be part of a supportive, equitable environment that values your contributions and empowers you to thrive. Take the next step in your career by applying to Niceone today!