Niceone, a leading innovator in the e-commerce sector, is committed to cultivating exceptional customer satisfaction and operational excellence. As part of our mission to continually enhance the customer journey, we are excited to offer a Tamheer opportunity for a dedicated and proactive Customer Care Coordinator. This role is ideal for early-career professionals passionate about delivering customer support, optimizing service processes, and taking the first step into a rewarding e-commerce career. Join us to make a real difference in a supportive and diverse environment that champions growth and learning.

Key Responsibilities – Customer Service and Support Coordination

• Customer Inquiry Management: Serve as the first point of contact for customer inquiries via phone, email, or chat, ensuring timely, accurate, and empathetic responses in line with company standards.
• Issue Resolution: Proactively resolve customer issues, address complaints, and escalate complex cases to senior support as needed, always prioritizing a positive customer experience.
• Process Coordination: Assist with coordinating order tracking, returns, exchanges, and related post-purchase support activities, maintaining clear communication with customers throughout the process.
• Knowledge Base Contribution: Help update and improve FAQs and self-service resources to empower customers and enhance service efficiency.
• Feedback Collection: Gather and relay customer feedback to management, recommending improvements to boost satisfaction and streamline operations.
• Team Collaboration: Work closely with the customer care, operations, and logistics teams to resolve issues quickly and maintain a seamless customer journey.

Required Skills and Qualifications – Tamheer Customer Care Program

• Saudi national eligible for the Tamheer training program in accordance with HRDF guidelines.
• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
• Strong communication and interpersonal skills with a passion for providing exceptional customer service.
• Proven problem-solving abilities, attention to detail, and a willingness to learn in a fast-paced environment.
• Basic proficiency with customer service software, Microsoft Office, and digital tools.
• Fluency in Arabic required; English proficiency is a significant advantage.

Core Competencies – Succeeding as a Tamheer Customer Care Coordinator

• Customer-focused, positive attitude and genuine desire to assist others.
• Adaptable and flexible when faced with changing priorities.
• Collaborative team player with strong integrity and accountability.
• Organizational skills and the ability to multitask effectively.
• Sensitivity to diverse backgrounds and cultures, supporting an inclusive workplace.

What Niceone Offers – Launch Your Customer Service Career

• A supportive, engaging environment designed for career growth through Tamheer, including in-depth mentorship and training.
• Exposure to state-of-the-art e-commerce operations and industry best practices.
• Potential for full-time employment upon successful completion of the Tamheer program and demonstrated performance.
• Flexible work arrangements and robust support for work-life wellbeing.
• Inclusive culture that values fresh perspectives, creativity, and continuous improvement.

How to Apply – Begin Your Tamheer Journey at Niceone

If you are motivated to build your customer care skills and pursue a meaningful career in e-commerce, apply now for the Tamheer Customer Care Coordinator role at Niceone. We welcome applications from all genders, backgrounds, and perspectives, and we are committed to fostering an equitable and motivating workplace. Join us to help redefine the customer experience—submit your application and take the next step toward success with Niceone!