Niceone is a dynamic, industry-leading e-commerce retailer celebrated for our operational excellence, dedication to diversity, and relentless pursuit of innovation. As part of our continued growth, we are excited to invite an experienced, solutions-oriented professional to join our operations team as an Operations Excellence Manager. In this role, you will be instrumental in driving process optimization, continuous improvement, and high-performance standards across our organization. If you are passionate about operations, efficiency, and collaborative problem-solving, Niceone is the ideal environment to elevate your career in digital retail.

Key Responsibilities – Operations Excellence and Process Improvement

• Process Optimization: Lead the identification, analysis, and redesign of operational processes to improve efficiency, effectiveness, and quality across all functional areas.
• Continuous Improvement Initiatives: Design and deploy Lean, Six Sigma, and other process improvement methodologies to enhance productivity and reduce operational waste.
• Project Leadership: Manage cross-functional projects from inception through execution, ensuring timely delivery and alignment with organizational goals.
• Performance Measurement: Define and track key process metrics (KPIs) to assess impact, uncover improvement opportunities, and report progress to leadership.
• Change Management: Foster a culture of operational excellence by championing best practices, engaging team members, and supporting seamless change adoption.
• Collaboration & Training: Work closely with department heads and teams to deliver training, share process improvements, and align operational objectives companywide.
• Customer Experience Enhancement: Partner with customer-facing teams to streamline service delivery and elevate overall customer satisfaction.

Required Skills and Qualifications – Operations Excellence Leadership

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master’s is an advantage).
• Minimum of 5 years’ experience in operations excellence, process improvement, or operations management, preferably within e-commerce, retail, or FMCG sectors.
• Strong understanding of Lean, Six Sigma, and other process improvement frameworks (certification is a plus).
• Demonstrated expertise in leading cross-functional teams and delivering successful improvement projects.
• Exceptional analytical, problem-solving, and organizational skills.
• Proficiency with process mapping tools, data analysis, and project management software.
• Excellent communication, presentation, and stakeholder engagement abilities.
• A collaborative, adaptable approach with a commitment to diversity, equity, and continuous learning.
• Fluency in Arabic is required; English proficiency is an asset.

Core Competencies – Excelling as an Operations Excellence Manager at Niceone

• Strategic thinking with an ability to translate vision into actionable initiatives.
• Team empowerment, inclusive leadership, and strong interpersonal skills.
• Resilient, results-oriented mindset and ability to drive change in a fast-paced environment.
• High ethical standards and respect for confidentiality and company values.
• Open-mindedness and cultural sensitivity within a diverse, collaborative team.

What Niceone Offers – Join Our Operations Excellence Team

• An inclusive, supportive company culture dedicated to diversity and equal opportunity for all team members.
• Comprehensive onboarding, ongoing training, and clear career advancement paths within a rapidly growing organization.
• Competitive salary, performance incentives, and exclusive staff discounts.
• Flexible work arrangements and a healthy work-life balance in a thriving industry.
• Access to wellness initiatives and engagement in meaningful team activities.

How to Apply – Advance Your Operations Excellence Career with Niceone

If you are a motivated, innovative professional eager to make a measurable impact and advance operational excellence, apply today for the "Operations Excellence Manager" role. Niceone welcomes applicants from all genders, backgrounds, and experiences, and is committed to cultivating an equitable and vibrant workplace. Join us to shape the future of operational excellence in digital retail—apply now and grow your career with Niceone!